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Transaction/Deposit did not write to QuickBooks

5 min. readlast update: 05.29.2026

There are different reasons/ solutions based on the version of QuickBooks that is being used. 

Choose your version of QuickBooks:

QuickBooks Online 

If you are not seeing a transaction or deposit in QuickBooks Online the first place to start is the associated report. 

Invoice not showing up in QuickBooks

Check the invoice in Recur360 and see when it was created.

    • Go to the Invoice Center from the left menu of Recur360.

    • If the invoice is not showing in Recur360 we will need to find out why. 
  •  
    • Once the invoice is found, edit the invoice and make a small, correctable change. After saving check QuickBooks to see if the invoice is showing.   
    • If the invoice is still not showing in QuickBooks please reach out to support by LiveChat for assistance. 
Payment did not write to QuickBooks 

Check the payment in Recur360 and see when it was created.

    • Go to Reports from the left menu of Recur360

    • Then Payment History 

    • If the payment is not in Recur360 and not in QuickBooks we will need to find out why.  

Find the payment to make sure it is recorded in Recur360.

    • You may need to change the filter to Show All Payments as they are in QuickBooks. 

    • If the payment is created and showing in Recur360 and not in QuickBooks please reach out to support by LiveChat for assistance. 
Deposit did not write to QuickBooks

The first step is to check the deposit report to find the correct deposit. 

    • Go to Reports from the left menu of your Recur360 dashboard

    • Then Deposits 

    • Click Filters, then Show Only Error Deposits

    • Scroll to the right of the page or click the scroll right icon in the top middle. 

    • Check the status message to see what the issue is.

For this message it indicates that the payment was processed and sent to QuickBooks as $100.00, but now QuickBooks is showing the payment as zero. 

To Fix:

    • Find the payment in QuickBooks and make sure the amount matches the actual payment processed. 

Once fixed, in the Recur360 deposits report click Write To QuickBooks. 

This Message indicates that a payment that was processed and sent to QuickBooks is no longer showing in QuickBooks, as to be deposited. 

    • This could be that the payment was deleted
    • Or manually recorded on another deposit

To fix:

    • Find the payment in QuickBooks.
    • If the payment does not exist in QuickBooks contact support through LiveChat.  
    • If the payment is located in another deposit it will need to be removed from that depost for the error to be fixed. 

Discovering that the payment was manually recorded in the correct deposit will leave you with 2 options. 

    • Leave the deposit alone and disregard the message. 
    • Delete the deposit in QuickBooks, sync with Recur360 and click Write To QuickBooks for Recur360 to write it over. 

Remember ACH transactions do not show as settled until the funds clear. These types of deposits can take 7-10 business days. 

    • Credit card payments can take 3-5 business days for the deposit to be ready
QuickBooks Desktop

If you are not seeing a transaction or deposit in QuickBooks Online the first place to start is the QuickBooks Sync Status from the left menu in Recur360. 

If there are tasks needing to be complete, the missing transaction could be one of the tasks. 

    • Run the web connector on the computer that normally runs the web connector (it can only be on 1 computer)
    • After the web connector is complete, check QuickBooks to see if that solved the issue. 
    • If you run into an error in the web connector, click here. 

In the event that the transaction is still not showing up in QuickBooks, but is in Recur360, check the QuickBooks sync status for any errors. 

    • Most errors will display a message that will let you know what is needing to be corrected. 

For this error it indicates that the invoice was not found available to have the payment applied to. 

This can happen for a couple different reasons

    • The invoice is no longer in QuickBooks, if this applies please reach out to support through LiveChat to reque the invoice to QuickBooks. 
    • Or the invoice has a payment or credit applied to it already.

To Fix:

    • On the left you will see the invoice number, amount, and customer name. 

    • In QuickBooks find the invoice for the customer. 

    • For this one it shows as paid already. 
    • Click Reports at the top of the invoice. 

    • Then Transaction History

    • The payment should come up, click Go To. 

    • Review the payment to see what it is. If you determine this was a manual record of payment you can delete the payment. 

    • If it is a payment for another invoice, uncheck this invoice and check the correct invoice for the payment to be applied to. 

    • Once the payment is either deleted or moved to another invoice run the web connector again. 

    • The error should go away in Recur360

    • After completing the sync, if the transaction or deposit is still not showing in QuickBooks, please reach out to support through LiveChat. 

 

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