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RECUR360PAY - VOID a Transaction (Manual process)

3 min. readlast update: 10.08.2025

RECUR360PAY - VOID a Transaction (Manual process)

 

You can void a payment that was processed by RECUR360Pay if it has not already reached the "Settled" Status.

    • You have until 8 PM CST to Void it before Batch Settlement Occurs.  
    • If you aren unable to Void a Payment prior to 8 PM CST on the day it processed, you can only Refund it and will have to way until 2 days after it has Funded.  
    • Funding takes 5-7 Business Days.

If the transaction is voided the customer will never have the payment deducted from their account and no fees will be charged to you.

    • If the customer sees a hold on their card, that is issued by their bank (because of the authorization) and typically clears out within 2-3 business days. 

There is an option to void a transaction directly through Recur360.

    • Check out our Voids article to set up and take advantage of  this feature. 
Void in Merchant Track

Click on RECUR360PAY MerchantTrack from the Left Panel in RECUR360.

    • This will launch a new browser tab with MerchantTrack.  
    • In MerchantTrack click the "Recent Transactions" View Report to View Transactions. 

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    • Find the transaction you want to void and click on the Transaction id. 

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    • In the upper right corner of the Transaction under the Green Actions box, you will see the word "Void" if the transaction is voidable.  
    • Click Void to void it.

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    • Enter in the amount to Void.  
    • You will always want to Void the full amount, never a partial amount. (After Voiding, you can always modify the invoice in RECUR360 and then process payment again)

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    • You should get a popup in the top right of you screen showing the transaction was voided. 

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    • The transaction is now voided and the customer will not be charged for that payment.
Update QuickBooks
  • If you are using our Payment Transaction Sync (in Settings - Payment Processors) to update Recur360 and QuickBooks of voided transactions you will want to go back to RECUR360 and from the left panel click "$ Sync RECUR360PAY" so the requested action will be taken. 

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    • Click Sync RECUR360Pay in the lower left part of the blue menu bar. 

    • It will show green while it is syncing information from MerchantTrack.
    • Once the sync is complete you can see the status in the RECUR360Pay Transaction Sync History report. 

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    • It will also show as voided in QuickBooks. 

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Payment Failure Email

If the setting to email the customer a notice for failures is on 

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    • The customer will get an email to notify them the payement did not process.
    • We recommend that you turn on the option for payment failure emails to include the reason so the customer knows why the payment did not process.
    • That checkbox is in Settings - Email in the Invoice Settings section on the left side of the screen.

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    • Here is a sample of what the email will look like

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If you Enable our NSF Automations then you can Void payments directly from Recur360. Read more about it here: https://learn.recur360.com/recur360pay-refunds/

 

 

 

 

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