Help CenterIf a customer supplies you with a Credit Card, or they enter it themselves, and the address entered into the form doesn't match the address on file with their credit card issuer, the transaction may be declined. If that happens, you need to go into RECUR360 and click on Reports, and Payment Errors:
Inside of the Payment Errors report it will show all declined transactions and under Error Details column the Reason:
If you are receiving Payment Processing Errors that state "Payment Collection Failed" with Response Code: 161; Message: Transaction declined due to AVS Settings; Avs Result : (N) No: Address and zip code do not match, this is because the customer's address or CVV code on their credit card payment method doesn't match the address with their card issuer.
If this happens, you can click on the customer from within the Payment Errors report, then in the Customer click the Options and Edit Customer at the top right.
Customer AVS / CVV Settings
Then scroll all the way down to the "Additional RECUR360 Settings" section and look for the section for RECUR360PAY Settings:
Under RECUR360PAY Settings you can click the two choices to override the declines and "Allow" cards to process regardless of AVS not matching and/or CVV (security code) not matching
Then click Save and Sync within the customer in the upper right:
Once that is completed, you can attempt to process payment against their invoice from within the Customer's account under their Invoices or from within the Collection Center.
If the card still gets a decline, the Payment Errors Report will show the new errors with the Error Detail explaining what is causing it.
Otherwise the payment should process. You can repeat the above on a customer by customer basis when needed.
Global AVS / CVV Settings
There is also a Global Setting under Settings, Payment Processors, RECUR360PAY where you can set this override for all Customer Accounts. Then if you want it enabled at a customer you would go to that customer and uncheck the boxes.
